Foundational tier with passive AI tools requiring human initiation.
Low autonomy, high guidance, static knowledge bases. The entry point — every organization already has some of these in place.
Purpose
Learn basics, gather usage data
Characteristics
Low autonomy, high guidance, static knowledge bases
Examples
Chatbots
Conversational interfaces over structured knowledge bases that route users to predefined responses. Common in IT support, HR FAQs, and customer service triage.
Internal wikis and FAQs
Static, searchable references that don't require conversation, just structured lookup.
Static query-based support
Decision-tree-driven help systems built for a single, well-defined task.
The purpose of each tool category is not to encourage the use of all tools, but to provide groupings that can be safely applied with reduced risk based on your AI Maturity Level. Using complex tools at low maturity levels is ill-advised.
SIMA-Probe measures your current maturity level and tells you which tool categories are safe to adopt next.